Shop policies

PRODUCT

These are all 3D printed items, printed in either high quality PLA+ or ABS resin. Items are painted using various automotive paints and clear coated. The clear coat creates a strong top layer for protection, but bear in mind these are plastic props. Though PLA+ and ABS resin are highly rated for stress and impact, purchases should be treated with care to avoid damaging them. We are not responsible for damage to products once received, whether during unboxing, use, or any form of modification at the hand of the buyer.

Depending on the buyer's fit preference, foam may be needed to help create a perfect fit - head to the Questions tab where we’ve linked the types of foam we recommend to be installed by the buyer upon receipt.

Please be aware that order size cannot be changed after you have completed check out with your order. If you have any questions about sizing or measurements, please send us a message before completing your purchase. Orders that do not fit due to selecting the incorrect size are not eligible for returns, refunds, or cancellations outside of the 1 hour cancellation window (see below).

We do our best to showcase each item as true to life as possible. Photos and videos are taken under artificial white light - please be aware color may be perceived differently under other lighting conditions. If you have questions about matching to a cosplay, fabric may be required in order to gauge closeness as screens can distort color - though we do our best, we cannot guarantee color match.

Raw kits are completely unfinished prints for experienced DIY-ers to complete themselves. They are not flawless and will come with print lines; they require extensive post processing to look like the finished props shown. Raw kits do not come assembled and may be printed in various colors; choice of color is not permitted. Kits come as PLA+ prints only and do not come with any additional pieces needed, such as lenses or magnets, or instructions/support to complete. Raw kits are the buyer's responsibility to assemble and complete - only select this option if you are an experienced DIY-er. Because orders are printed by the date received, raw kits ship with the same lead time as finished items, regardless of being an unfinished item.

SHIPPING

The lead time provided in each item description is an estimate of the time it takes to complete the product from start to finish, at which point the shipping label will be generated and the item then sent out. This lead time does not include shipping time and is not an estimate of a delivery window.

Items designated as ready-to-ship are fully finished products kept in stock in limited quantities. They have a lead time of 1-2 days for us to be able to drop off at the post office.

Tracking information will be provided once finished items are shipped. Please be aware that international tracking abilities are limited depending on the carrier chosen during checkout, and customs/import duties and taxes are the sole responsibility of the buyer. Delivery estimates and updates will be provided by shipping carrier once the item is in transit. If for any reason an order is returned to sender, the buyer assumes responsibility for paying the cost of shipping again to have their order returned to them; orders will not be resent until the cost of additional shipping is paid.

Please do not reach out for status on orders still within the item description’s listed lead time window. Should any orders need to exceed the estimated lead time, buyers will be contacted immediately.

CANCELLATIONS

We offer a one hour cancellation window beginning as soon as checkout is completed. After this one hour window has expired, we do not allow order cancellations for any reason. By completing checkout, the buyer acknowledges and agrees to this policy.

RETURNS

All sales are final. Our shop does not offer returns or refunds for orders under any circumstance.

Please note that while we do our best to make each product flawless, this is a handmade item and there can be imperfections. If you are ever unhappy with your product, please notify us immediately to see whether an exchange of the same item is warranted (based on our discretion). By completing checkout, the buyer acknowledges and agrees to this policy.

Note that areas of props that are unseen, such as the inside of a helmet, are not finished.